1. Introduction
SoloDesk AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software platform and services (collectively, the "Service").
We are based in the United States and our Service is intended for users aged 18 and older. By using SoloDesk AI, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We collect information you provide directly to us, including:
- Name and email address when you create an account
- Business information (company name, phone number, address)
- Payment information (processed securely through Stripe — we do not store card details)
- Client, job, lead, and invoice data you enter into the platform
- Communications you send to us (support requests, feedback)
2.2 Automatically Collected Information
When you use our Service, we automatically collect:
- Usage data (features used, time spent, actions taken)
- Device information (browser type, operating system, IP address)
- Log data (pages visited, timestamps, referring URLs)
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information (invoices, receipts)
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and unauthorized access
- Personalize your experience and deliver relevant content
- Comply with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With vendors and contractors who perform services on our behalf (payment processing, email delivery, customer support, analytics)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect our rights, privacy, safety, or property, or that of our users
- With Your Consent: When you explicitly authorize us to share information
5. Third-Party Services
Our Service integrates with third-party services that have their own privacy policies:
- Stripe: Payment processing (subject to Stripe's Privacy Policy)
- Base44: Hosting and infrastructure platform
- Google Fonts: Font delivery (Google's Privacy Policy applies)
- Unsplash: Stock photography (images linked, not downloaded)
We encourage you to review the privacy policies of these third-party services.
6. Data Security
We implement reasonable security measures to protect your information:
- Encryption in transit (HTTPS/TLS) and at rest
- Access controls and authentication requirements
- Regular security assessments and updates
- Secure data storage on enterprise-grade infrastructure
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we strive to protect your information.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our Service
- Improve functionality and performance
- Deliver relevant advertisements (if applicable)
You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our Service.
8. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a structured format
- Restriction: Limit how we process your information
To exercise these rights, contact us at support@solodeskai.app. We will respond within 30 days.
9. GDPR and CCPA Compliance
9.1 GDPR (European Users)
If you are in the European Economic Area, we process your data under lawful bases including contract performance, consent, and legitimate interests. You have the right to lodge a complaint with your local data protection authority.
9.2 CCPA (California Users)
If you are a California resident, you have the right to know what personal information is collected, used, shared, or sold. We do not sell personal information. You may request disclosure of categories and specific pieces of information collected.
10. Data Retention
We retain your information for as long as necessary to:
- Provide our Service and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce our agreements
When you delete your account, we will delete or anonymize your personal information within 30 days, unless retention is required by law.
11. Children's Privacy
Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the new Privacy Policy on our website
- Updating the "Last updated" date
- Sending an email notification (where appropriate)
Your continued use of the Service after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: support@solodeskai.app
- Website: solodeskai.app
15. Refund and Cancellation Policy
SoloDesk AI offers the following refund and cancellation terms:
- Free Plan: Free forever, cancel anytime with no charges
- Pro Plan: 14-day free trial with no credit card required. After trial, $29/month. Cancel anytime — no contracts, no lock-in.
- Refunds: If you're unsatisfied within the first 30 days of paid subscription, contact us for a full refund. After 30 days, no refunds are provided.
- Cancellation: Cancel instantly from your account settings. Your subscription remains active until the end of the billing period.
